Need help, survivor?
The fastest way is a Discord ticket — the team usually replies within 24 hours. First, check the FAQ below.
Questions, payments, reports… everything goes through here. #soporte channel → create a ticket.
Unfair ban or mute? Tell your side with evidence. Be honest: the full history is always reviewed.
Hackers, griefing or server bugs. Attach screenshots, coordinates and the time — everything gets investigated.
Frequently asked questions
How do I join the server?
On Minecraft Java or Bedrock, add the IP hyperionsmc.com and you're in. You'll find the step-by-step guide in How to join.
I bought a rank and never got it
Ranks are applied automatically within 1–5 minutes; try reconnecting. If it still doesn't show up, open a Discord ticket with your exact username and your proof of purchase — it gets resolved with priority.
My base got griefed — can it be restored?
Yes. The server logs every block placed or broken, so the staff can investigate and roll back the damage. Open a report with the coordinates and the approximate time — and protect your base with claims so it doesn't happen again.
How do I protect my land?
With a golden shovel: right-click two opposite corners of your land and it will be claimed. Inside your claim, nobody can build, break blocks or open chests without your permission.
Can I appeal a ban or a mute?
Yes, every punishment can be appealed once. Fill out the appeal form and be clear and honest; the team reviews the full case and replies via Discord. You can read the rules in Rules.
Are store purchases refundable?
Digital purchases are non-refundable once delivered, except for duplicate charges or store errors. If that's your case, open a ticket with your receipt and we'll sort it out.